Privacy Policy

Last updated October 24, 2026

Data We Collect

Duolicious collects and stores the information you give us when you sign up or use Duolicious. To sign up, you need to give your email address, display name, gender, the gender of the people you want to meet, date of birth and location, and you must be 18 or older. Everything else, such as photos, your self-summary, voice recordings, Q&A answers and other profile details, is optional.

If you sign in with another service, we receive an account ID and your email address from it. If you connect Spotify, we receive your top artists. If you subscribe to Duolicious Gold, we receive details of your subscription from the app store or payment processor. We never receive your card details.

We also collect your IP address, the networks it belongs to, and details of how you use Duolicious, such as when you’re online and who you message, visit, skip or report.

How We Use Your Data

We use your data for the purposes below. If you’re in the EEA, the UK or Switzerland, these are also the legal bases we rely on:

  1. Contract: to create and run your account, show your profile, recommend people to you, deliver your messages and subscriptions, and answer your support requests.
  2. Explicit consent: for the sensitive details you choose to share, such as your sexual orientation, religion, ethnicity and the gender of the people you want to meet, and for verification selfies, except the age check the law requires in the UK. You can withdraw your consent by removing the detail from your profile or, for the gender of the people you want to meet, by deleting your account.
  3. Legitimate interests: to keep Duolicious safe, prevent spam and abuse, enforce our Terms of Use, improve the service, measure which campaigns and links bring people to Duolicious, and pay the partners who share them.
  4. Legal obligation: to keep accounting records, respond to lawful requests, and run age checks where the law requires them. In the UK, we use your verification selfie for the required age check under the Data Protection Act 2018’s condition for safeguarding children.

Verification Selfies

Getting verified is optional, except where the law requires an age check before you can chat, or after other members report your profile as fake or underage. In those cases, you can’t send messages, and your profile is left out of search and the feed, until you’re verified.

When you take a verification selfie, we send it to an AI provider, together with your profile photos, age, gender and, if you’ve set it, your ethnicity. The AI estimates whether the selfie is an unedited photo of one person doing the requested pose, whether that person is 18 or older and matches your age, gender and ethnicity, and which of your profile photos show the same person. We use those estimates to decide which verification badges you get. Where you need to get verified, you have to pass all of these checks. If you think the result is wrong, you can ask for a person to review it.

We delete your selfie 3 days after you take it, or sooner if you take a new one or delete your account. The AI providers we send it to keep it for no more than 30 days, and their terms don’t allow them to train their models on it.

You can withdraw your consent at any time by emailing [email protected]. We’ll then delete your selfie and your verification results.

Moderation

We use automated tools to check messages, profiles and photos for content that breaks our rules. Content they flag may be hidden, blocked, removed or reported to our moderators. For example, intros that are likely to be rude go to the recipient’s hidden intros. We use past messages to train some of these tools.

Accounts can also be restricted automatically after they’re reported, for example by limiting how many intros they can send or hiding them from other members.

When you report someone, our moderators see your recent messages with them and details of both accounts, such as your profiles, IP addresses and past reports.

How We Share Data

Other members can see your profile and, depending on your settings, some of your activity, such as when you were last online, when you visit their profile and how often you reply to intros. If you make your profile public, anyone can see it.

We may disclose your data to comply with a law enforcement investigation or other legal requirements.

We also share data with service providers who help us operate, including cloud hosting and network providers, email delivery providers, push notification services, AI providers, payment and subscription services, services that look up which network an IP address belongs to, and GIF providers. Depending on the provider, this can include any of the data described in this policy.

Cross-border Data Transfers

We store your account data in the United States, and our service providers may process it in other countries, which may have different data protection laws. When we transfer data out of the EEA, the UK or Switzerland, we rely on adequacy decisions or standard contractual clauses.

Your Rights

You can ask us to access, correct, delete or restrict your data, or to give you a copy of it, by emailing [email protected].

You can also object at any time to our use of your data based on legitimate interests, by emailing the same address. If an automated decision significantly affects you, such as a restriction on your account, you can ask for a person to review it.

If you’re unhappy with how we handle your data, you can complain to your local data protection authority.

If you’re in Washington, our Consumer Health Data Privacy Policy explains how we handle your consumer health data and your rights over it.

Deleting Your Account

Unless this policy says otherwise, we keep your data until you delete your account. When you do, we delete your data, except:

  1. Messages you exchanged with other members, which stay in their copies of your chats until they delete their accounts too
  2. Data we need to keep for safety, legal or accounting reasons, such as the payment records, ban records and fingerprints described below

If you subscribed after following a referral link, we keep a record of each payment, without your name or email address, so that we can pay referral partners and meet our accounting obligations.

If a moderator bans your account, it is also deleted. To enforce the ban, we keep your email address, the IP addresses you used and the reasons you were reported for one month.

We also keep fingerprints of verification selfies, so that the same selfie can’t be used twice, and of photos a moderator removes, so that they can’t be uploaded again.